Globe's business continuity approach decreases disaster risks

TradeTravelJournal.com | Globe’s business continuity approach decreases disaster risks | Globe’s Business Continuity Management System, as a customer-focused telecommunications firm, works hard to keep vital network goods and services available despite natural catastrophes and global crises (BCMS).

The telecom is committed to maintaining the BCMS’s effectiveness as well as the company’s ISO 22301 certification, which is an international standard for business continuity management, security, and resilience.

Globe has ready-to-deploy and flexible solutions that enable communications services in pre-defined government command centers and safe operating zones in case of unforeseen occurrences and tragedies. Cell Site on Wheels (COW) and Tower on Wheels (TOW) are examples of this type of equipment, which can handle up to 1,000 simultaneous calls within a 3-5 kilometer radius. Globe also uses a mobile phone network system called Cellular-on-a-Light-Truck (COLT) that is powered by mobile generators. To support operations, innovative technologies such as the Network-in-a-Box (NIB) and the deployable Mobile Command Center (MCC) have been deployed.

The NIB is a real cell site that serves a large number of subscribers and can be carried in a backpack by employees, whilst the MCC allows tactical tasks in resource management on the ground to be performed.

In addition to having a backup network, Globe assists the national government in disaster relief efforts by sending emergency equipment and Globe workers by land and air to disaster zones.

As required by Republic Act 10639, often known as “The Free Mobile Disasters Alert Act,” the company works in tandem with the National Disaster Risk Reduction and Management Council (NDRRMC) to send out geo-tagged disaster-related SMS alerts and cell broadcasts to its clients.

This is in addition to Globe’s collaborations with local governments, trade distributors, and communities in the Philippines to provide disaster-affected areas with free calls, messages, charges, and internet access.

Globe continues to redesign and remodel its towers along the typhoon path to meet with the newest Philippine National Structural Code in order to prepare for tropical cyclones. In the case of an area-wide outage, Globe has additionally outfitted important sites that were recognized as “first to recover and last to be impacted” with essential access technologies and redundant transportation facilities.

“The business continuity management strategy at Globe is critical to our operational resilience and performance. Our people, procedures, and infrastructure are all resilient, allowing us to respond efficiently to calamities, reduce service disruptions, and quickly resume operations. During a crisis, communications systems are even more important, especially because our subscribers rely on our products and services for crucial day-to-day tasks. Globe Chief Risk Officer Rizza Maniego-Eala stated, “Our continuing investments in risk management systems have ensured that our network will be up and operating when it is most needed.”

Globe also has an Emerging Infectious Disease Policy in place to ensure that services are provided in the case of a future pandemic. At the start of the COVID-19 pandemic, this was very useful as part of the Business Continuity Management framework.

Extreme weather disasters and climate action failure are among the top ten threats to the global economy in terms of likelihood and impact, according to the World Economic Forum’s Global Risks Report 2020. Given the gravity of these threats, Globe’s BCM system continues to play a critical role in ensuring the dependability of its operations and services.

The BCMS is part of Globe’s commitment to UN Sustainable Development Goals, such as UN SDG 11—Sustainable Cities and Communities—which emphasizes the significance of making cities inclusive, safe, resilient, and sustainable. It also asks for comprehensive disaster risk management at all levels, in accordance with the Sendai Framework for Catastrophe Risk Reduction 2015-2030, by integrating policies and strategies aimed at inclusion, resource efficiency, climate change mitigation and adaptation, and disaster resilience.