Globe At Home
Image source: | Globe At Home improves customer service by offering free upgrades to 50% of postpaid clients | While connectivity is one of the most critical services in the new normal, Globe At Home goes above and above to provide its customers with a better and more enjoyable home experience. Furthermore, with the threat of Covid-19 lingering in the minds of many Filipinos who are concerned about their own and their loved ones’ health, Globe At Home steps in to provide new essentials to help set their minds at ease.

Globe At Home began raising eligible customers’ broadband speeds and rightsizing or upgrading previous plans to the new portfolio without additional expenses, using differentiated servicing via leveled up care. About half of Globe At Home’s subscriber base has already benefited from these offerings

Globe At Home’s unlimited broadband plans 1699 and 1899, for example, have been updated to 25 Mbps and 35 Mbps, respectively, allowing families to accomplish more online and share a speedier connection.

The telco also upgraded the modems of its fixed wireless customers ahead of time to increase their speeds until they can be switched to a wired or fiber technology.

“This demonstrates how much we appreciate and care about our customers. To stay ahead and never fall behind, we want to make sure we provide proactive support to our consumers without them asking for it,” said Darius Delgado, Globe Vice President and Head of Broadband Business.

Globe At Home packaged all of its postpaid services with complimentary medical insurance worth Php 140,500 for three months via GInsure, recognizing that families require not just connectivity but also healthcare. GInsure is a ground-breaking insurance product from GCash that covers both dengue and COVID-19, making current hazards accessible to the general population.

Customers who sign up for its postpaid plans will also get a free three-month trial of KonsultaMD, which allows them to have unlimited doctor tele- and video consultations from the comfort of their own homes, 24 hours a day, seven days a week.

Because mental health is just as essential as physical health, Globe At Home includes entertainment bundles including free three-month membership to Viu, Amazon Prime Video, and HBO GO, which provide access to a wide range of exclusive content. Globe At Home has released relatively affordable content tack-ons such as Viu, Facebook, YouTube, and TikTok for its Home Prepaid WiFi users. For only Php 15, they can acquire a one-day access to 2GB of data.

“We’re going above and above to be a one-stop shop for modern Filipino household needs. We think that by doing so, we will be able to show them the true care and service that we aim to provide. Delgado stated, “We want to be the preferred partner of every Filipino household in the country.”

“While our solutions give our consumers with consistent connections, this is today’s basic internet service,” he continued. We aim to provide them with more services than just connectivity in order to assist them enrich their life. This is how we demonstrate to our customers that we genuinely care.”

Customers can download and use digital channels such as Globe At Home and GlobeOne apps for do-it-yourself servicing at any time, right in the comfort of their own homes, to further empower them. For high-value customers, Globe also offers fast-lane VIP service via a hotline, with plans starting at $2499 and above.

Globe At Home’s efforts to proactively upgrade consumers from outdated technology and massively roll out Fiber-To-The-Home (FTTH) across the country to future-proof houses are part of the company’s commitment to the United Nations’ Sustainable Development Goals (UN SDG). Its rapid network expansions are in accordance with the UN’s Sustainable Development Goal No. 9, which emphasizes the role of innovation and infrastructure in driving economic growth and development.

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